The Investigations service is currently supported by WorldLink and 15 Citibank branches, including:įor more information on Investigations through CitiDirect Online Banking, please contact your Citibank Service Representative. When you register for Investigations, you can select the method by which you wish to receive investigations acknowledgements – e-mail, SWIFT or fax. This allows you to track status and send updates directly to the investigator to further speed processing. You can check the status of amendments, recalls and other Investigations, regardless of how they were initiated. Investigations through CitiDirect Online Banking delivers real-time access to view your Investigations-whether initiated online, by phone, SWIFT, fax or Telex. Invitation Passcode My organization provided me with an Invitation passcode and Inviter's Email to. ![]() If you do not have a code, please contact your Program Administrator. You should have received one of the following codes from your Program Administrator. Unexpected funds transfer debit or credit entries, or those that do not coincide with payment instructionsįunds transfer debits or credits with value dates different from those expected Please select the proper registration process for your organization. WorldLink Payment Services debits not received by the intended recipient You can initiate investigations through CitiDirect Online Banking for:įunds Transfer debits not received by the intended recipient Initiate Investigations for a wide range of requests This bonus offer will be fulfilled as 20,000 ThankYou® Points, which can be redeemed for 200 cash back. Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Streamlined processes also help reduce costs associated with initiating investigations through SWIFT, phone or fax. 20.99 - 29.99 (Variable) Earn 200 cash back after you spend 1,500 on purchases in the first 6 months of account opening. ![]() ![]() This means the investigations team can start researching your request as soon as possible. When you initiate an investigation using CitiDirect Online Banking, requests are delivered directly into the Citibank investigation management system, day or night. Investigations through CitiDirect Online Banking offers a highly efficient method for submitting payment investigations online through Streamlined processes that save time and reduce costs
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